Privacy Policy
Last Update :
Oct 10, 2025
Introduction
Maple Customs Brokers Inc. (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [https://www.maplecustomsbrokers.com] (the “Website”) or use our services.
By using our Website or services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
(a) Information You Provide to Us
Name, company name, and contact details (email, phone number, fax, and address);
Customs brokerage or shipping information provided for service inquiries or transactions;
Payment and billing details (processed through secure third-party services);
Any correspondence you send to us (e.g., inquiries, feedback, or service requests).
(b) Automatically Collected Information
When you visit our Website, certain data may be automatically collected through cookies and analytics tools, such as:
IP address, browser type, and device information;
Pages viewed, time spent on site, and referring URLs;
General geolocation (based on IP address).
This data helps us understand how visitors use our Website and improve the user experience.
How We Use Your Information
We use personal information for the following purposes:
To provide and manage customs brokerage and logistics services;
To communicate with you about your inquiries, shipments, or transactions;
To process payments and issue invoices;
To improve our Website, products, and services;
To meet legal and regulatory obligations under Canadian customs and trade law;
To prevent fraud and maintain information security.
We will only collect, use, or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.
Data Sharing and Disclosure
We may share your personal information in limited circumstances, including:
With service providers or partners (e.g., carriers, customs authorities, payment processors) who help us operate our business and deliver services;
To comply with legal obligations, including disclosures required by law, court orders, or government authorities;
In the event of a merger or business transfer, where your information may be transferred as part of corporate restructuring.
We do not sell or rent your personal information to any third parties.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory requirements.
When personal information is no longer required, it will be securely destroyed, deleted, or anonymized.
Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no data transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Under Canadian privacy laws (including PIPEDA), you have the right to:
Access and request a copy of the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Withdraw your consent to the collection or use of your information, subject to legal and contractual restrictions.
To exercise these rights, please contact us using the details provided below
Cookies and Tracking Technologies
We may use cookies, web beacons, and analytics tools to enhance your browsing experience and analyze website performance.
You can modify your browser settings to refuse cookies, but some features of the Website may not function properly as a result.
Third-Party Links
Our Website may contain links to external sites not operated by us.
We are not responsible for the content or privacy practices of such third-party websites. We encourage you to review their privacy policies when visiting them.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Updates will be posted on this page with a new “Effective Date.” Your continued use of our Website after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us at:
Maple Customs Brokers Inc.
Attn: Julie Zhu
Unit 2, 235 Hood Rd, Markham, ON L3R 4N3
Tel: 647-968-7717
Fax: 647-699-9687
Email: info@maplecustoms.com